Terms and Conditions

Last updated: 28 October 2026

Welcome to CoutureCraze. These Terms and Conditions govern your access to and use of https://couturecraze.shop/ (the “Website”) and any purchases made through it.

In these Terms and Conditions, “CoutureCraze”, “we”, “us”, and “our” refer to the operator of the Website. “You” and “your” refer to any person accessing the Website or purchasing our products.

By using our Website or placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use the Website.

1. About CoutureCraze

CoutureCraze is an online fashion store offering clothing, accessories, and other products as listed on our Website.

Store name: CoutureCraze
Website: https://couturecraze.shop/
Email: info@couturecraze.shop
Business name: Couture Craze
Business address: Janta Flates, D-285 GF, Okhla Vihar, Block C, Pocket 11, Okhla, New Delhi, Delhi 110025

Please contact us if you require further information about our business or products.

2. Eligibility to Use the Website

By using this Website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may use the Website only with the involvement or permission of a parent or legal guardian, where required by law.

You agree to provide accurate and complete information when placing an order, creating an account, or contacting us.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and other details are accurate.

However:

Colours may appear differently depending on your screen and device settings.
Product images may contain styling or presentation elements that are not included with the product.
Measurements and sizing information are provided as a guide and may have reasonable manufacturing variations.
Product availability may change without notice.

If a product is materially different from its description or does not meet applicable legal requirements, your statutory consumer rights remain unaffected.

4. Prices and Taxes

All product prices are displayed on the Website in the currency indicated at checkout.

We make reasonable efforts to ensure that prices are accurate. If a pricing or listing error occurs, we reserve the right to correct it, subject to applicable law and any rights arising from an order already accepted.

Applicable taxes, delivery charges, customs duties, and other fees will be displayed or communicated where required before you complete your purchase.

You are responsible for any charges that are lawfully payable by you and clearly disclosed before purchase.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products under these Terms and Conditions.

After submitting an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

We reserve the right to reject or cancel an order where legally permitted, including in circumstances involving:

Products that are unavailable.
Suspected fraudulent or unauthorised transactions.
Incorrect pricing or product information.
Incomplete or inaccurate order information.
Delivery restrictions or other legitimate fulfilment issues.

If we cancel an order after payment has been taken, we will arrange any required refund in accordance with applicable law.

6. Payment

Payment must be completed using the payment methods available at checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment service providers. Their terms and privacy policies may also apply to your transaction.

We do not guarantee uninterrupted availability of any particular payment method. If a payment fails, you may need to use another available method to complete your order.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframes stated on the Website or communicated during checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of courier disruptions, severe weather, customs procedures, incorrect addresses, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address.

If an order is delayed, lost, or delivered incorrectly, please contact our customer support team. We will investigate the issue and provide an appropriate resolution under our policies and applicable law.

Nothing in this section excludes any responsibility we have for delivery under applicable consumer protection laws.

8. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our separate Refund and Returns Policy, available on the Website.

Please review that policy before placing an order.

Any return conditions are subject to applicable consumer protection laws. Nothing in these Terms and Conditions limits your legal rights regarding faulty, damaged, misdescribed, or incorrectly supplied products.

9. Promotions, Discounts, and Offers

We may offer discounts, promotional codes, seasonal sales, or other special offers from time to time.

Promotions may be subject to specific conditions, including expiry dates, minimum purchase requirements, product exclusions, or limits on use.

Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to amend or withdraw promotions where legally permitted. Any conditions communicated with a specific promotion will apply to that promotion.

10. Accounts and Account Security

If the Website allows you to create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.

You agree to notify us promptly if you suspect unauthorised access to your account.

We may suspend or restrict an account where reasonably necessary to protect the Website, investigate suspected fraud, or address a breach of these Terms and Conditions, subject to applicable law.

11. Acceptable Use

You agree not to:

Use the Website for unlawful, fraudulent, or deceptive purposes.
Interfere with the security, functionality, or operation of the Website.
Attempt to gain unauthorised access to our systems, servers, or accounts.
Introduce malicious software, viruses, or harmful code.
Use automated tools to scrape, copy, or extract Website content in violation of applicable law or our rights.
Submit false orders or knowingly provide misleading information.
Infringe the intellectual property or other rights of CoutureCraze or any third party.

We may take reasonable action to protect our Website and business against misuse.

12. Intellectual Property

Unless otherwise stated, the content on this Website, including text, product descriptions, graphics, logos, photographs, design elements, and other materials, is owned by or licensed to CoutureCraze.

You may access and use this content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, or commercially exploit Website content without our prior written permission or other lawful authorisation.

Nothing in this section affects rights or exceptions provided by applicable intellectual property law.

13. Third-Party Services and Links

Our Website may contain links to or integrations with third-party services, including payment providers, delivery companies, social media platforms, and other external websites.

These services are operated independently and may be subject to their own terms and policies.

We are not responsible for third-party websites or services to the extent permitted by law. Their inclusion does not necessarily imply endorsement.

14. Privacy and Personal Information

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review the Privacy Policy available on our Website to understand our data-handling practices.

15. Website Availability and Accuracy

We aim to keep the Website available, secure, and up to date. However, we do not guarantee that it will always be accessible or free from errors, interruptions, or technical issues.

We may update, suspend, or discontinue parts of the Website for maintenance, security, operational, or other legitimate reasons, subject to applicable law.

We will take reasonable steps to correct material inaccuracies when identified.

16. Limitation of Liability

To the extent permitted by applicable law, CoutureCraze will not be liable for indirect or consequential losses that are not reasonably foreseeable or for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is unlawful, including liability that cannot legally be excluded for death or personal injury caused by negligence, fraud, or other non-excludable matters.

These Terms and Conditions do not remove any mandatory consumer rights or remedies available to you under applicable law.

17. Indemnity

To the extent permitted by law, you are responsible for losses directly arising from your unlawful misuse of the Website or your material breach of these Terms and Conditions.

This section does not impose liability on you for matters for which applicable law does not permit such liability.

18. Events Beyond Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, transport disruptions, government restrictions, widespread technical failures, or interruptions to essential services.

We will take reasonable steps to minimise the impact of such circumstances. This section does not remove any statutory obligations that continue to apply.

19. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our products, services, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply prospectively where appropriate. Your existing statutory rights and any contractual rights already accrued will not be removed by an update where applicable law prohibits that result.

20. Governing Law and Disputes

These Terms and Conditions are subject to the laws applicable to the operator of CoutureCraze and the transaction, subject to any mandatory consumer protection laws that apply in your country or region.

If you have a complaint or dispute, please contact us first so that we can attempt to resolve the matter amicably.

Nothing in this section prevents you from exercising any right to bring a claim before a court or other body where permitted or required by applicable law.

Governing law and jurisdiction: Delhi India

21. Severability

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or modified only to the minimum extent necessary to make it enforceable, where legally permitted.